How requests are reviewed

Updated: 13.11.2026

How requests are reviewed

1. Where to write

1. An account question goes to the support section. A person in the panel writes the reply, and it is visible in the same section.
2. If the account has an email and the server mailbox is connected, a copy of the reply goes there. If there is no email or the letter did not go out, the reply stays in the section. A payment goes through the cashier. A slot stake is written to the wallet.

2. What to include

1. The email or phone the account was created with.
2. The essence of the question in your own words and, if any, the time it happened.

3. How we review it

1. We look at the account record: registration, sign-ins, blocks, partner marks and wallet postings.
2. The answer is given by a person from the panel, not by an automatic credit.
3. The request is visible to the operator right away. We do not promise a time as a number: the reply appears in the support section.